Westwood in Small, Liberal Arts Colleges
Scott E. Siddall
Denison University

Survey of small colleges
129 colleges surveyed
February 23 until April 26
63 completed all parts of the survey
77 responded to parts of the survey
59% response rate

Participating Institutions

Demographics
(means)
1885 students (705 to 3626)
194 faculty (63 to 450)
27 technology staff (5 to 65)

Email servers
Exchange (37%)
Unix/Sendmail (29%)
Other (11%)
SunOne, FirstClass, Groupwise, Unix/Postfix, Blitzmail, Rockliffe MailSite, Webmail
Groupwise (10%)
PMDF (10%)
All are centralized
88% serve everyone; 12% serve faculty and staff only

27% support multiple email servers
Unix/Sendmail (26%)
Other (26%)
SunOne, FirstClass, Groupwise, Unix/Postfix, Blitzmail, Rockliffe MailSite, Webmail
Exchange (21%)
Groupwise (11%)
Cyrus (11%)
10% are distributed
7% support a third email server

Primary email clients
MS Outlook (41%)
Eudora (18%)
Netscape Messenger (17%)
Other (12%)
Webmail, Groupwise, FirstClass, Squirrel Mail, BlitzMail, Outlook Web Access, Pegasus
MS Outlook Express (3%)
Webmail (3%)
Entourage (2%)
Mulberry (2%)

Primary email client support
78% on both Windows and Macintosh
17% on Windows only
3% on Macintosh only
2% on Unix only

Primary email client support
Protocols:
 54% IMAP
 28% POP
 19% MAPI
For whom:
 87% for everyone
 13% for faculty and staff only

Other supported email clients

Is it acceptable for Chandler to support only IMAP and POP?
75% yes
25% no

Calendar servers supported
 (77% have calendaring)
MS Exchange (37%)
Meeting Maker (24%)
Other (22%)
SunOne, Groupwise, R25/Schedule 25, OnTime, homegrown
Oracle (9%)
Webevents (3%)

Calendar server support
100% centralized
53% provide calendaring to everyone
47% to faculty and staff only

19% provide a second calendaring solution
Other (46%)
SunOne, Groupwise, R25/Schedule 25, OnTime, homegrown
Webevents (23%)
MS Exchange (15%)
Meeting Maker (8%)
83% centralized
50% to faculty and staff only
42% provided second calendar solution to everyone
8% to students

More calendaring solutions
7% provided a third calendaring solution
3% provided a fourth

Calendar client support
74% support a calendar client
MS Exchange (37%)
Meeting Maker (27%)
Other (25%)
Outlook, Outlook Web Access/Exchange, Groupwise, FirstClass, SunOne
Oracle (10%)
Webevents (2%)
80% on both platforms
50% for everyone
50% for faculty and staff only

19% support a second calendar client
Other (69%)
Webevents (15%)
MS Exchange (8%)
Meeting Maker (8%)
67% on both platforms
17% on Windows only
8% on Mac only
8% on Unix only
62% for everyone
38% for faculty and staff only

Supported Directory Services
44% LDAP
41% Active Directory
4% synch with email database
4% other
Novell NDS, Win NT domain
All are centralized
96% provided to everyone
4% to faculty and staff only

20% have second directory service
50% LDAP
29% Active Directory
21% other
All are centralized
93% for everyone
7% for faculty and staff only

How important are these features?

Interest in Canoga?

Interest in Westwood?

Other interests?

Unusual requirements?
Students limited to web client; no SMTP
Must integrate with directory services
Real-time appointment confirmation
Mac integration is problem for many

Must have features
PDA support
Integrate with office suite
Integrate with LDAP
Support and user documentation
Easy migration path
Spell-check for email
Anti-spam features
Instant messaging compatibility
Print daily calendar

What do you want to know about Chandler/Westwood?
Product timetables
Notice of upcoming conference presentations
Feature comparison with current products
Technical details on mail storage, backup, recovery
Why isn’t the private sector developing Chandler?
Specifics so we can plan for testing, piloting, use
How will Westwood be supported?
When can we test it?
Why should we be interested?
Expected features and when

How do you want this information?
Web site
Email newsletters pointing to web site
Conference presentations

Suggestions?
Use open standards
Don’t reinvent wheels
Avoid lock-in for this product
Get feedback from academic users early in the process
Give us easily installed beta versions to test

We are very, very interested!

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