August 8, 2005
SAC '05
8
Some Support Issues
•Who provides
the support?
–IT staff? A
listserv? A contractor?
•Support =
documentation, training, help desk?
•Save on licensing – do
you invest that to extend staff expertise?
•Accountability,
quality assurance?
•Integration:
authentication, branding, data channels to campus portal and admin systems
•Open source success is
based on motivated individuals. Can institutions behave similarly?
•Is the relationship
between your source of support and SW developers important?