| What is SaaS? |
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| Software (i.e.,
Sakai) as a Service |
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| Application
service provider (ASP) model |
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| Project planning |
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| Hardware and
software configuration |
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| Customization and
branding |
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| Installation and
client testing (one week) |
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| Train local staff
for tier 1 support |
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| Online training
materials |
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| 24/7 tier 2
support |
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| Monitoring
performance; capacity planning |
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| Regular backup
and restoration services |
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| Security and
patch management |
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| Hardware renewal |
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| Sandbox for
testing, development |
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| Sakai upgrades |
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| Bug reporting and
fixes |
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| Tool installations |
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| Custom
development |
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| Data migration |
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| SIS connectivity, etc. |
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