What is SaaS?
Project planning
Hardware and software configuration
Customization and branding
Installation and client testing (one week)
Train local staff for tier 1 support
Online training materials
24/7 tier 2 support
Monitoring performance; capacity planning
Regular backup and restoration services
Software
(i.e., Sakai) as a Service
Application
service provider (ASP) model
Security
and patch management
Hardware
renewal
Sandbox
for testing, development
Sakai
upgrades
Bug
reporting and fixes
Tool
installations
Custom
development
Data migration
SIS connectivity, etc.