| Current Status | Critical Needs | Long Range Goals | ||
| 1 | Strategic Planning: commitment to and understanding of the importance of information resources at the institution is evident at the highest level and integral to the strategic planning process. | Interim Executive Director of ICS is on the senior staff of the College; budget autonomy; specific Trustee subcommittee; IT plan is integral part of College strategic plan | Excellence in IT provides strategic value for asset management, student services, cost containment (productivity enhancements) and information access (academic division) | Constant reassessment of strategic applications of technology |
| 2 | Advisory committees for academic, administrative, library, information access, and other services are in place to guide and advise the priorities of the information resource areas. | Administrative User's Group; Curricular Policy Committee subcommittee for ICS; Science Computing Advisory Committee; Networked Information Services Policy Board - most replaced by Info Resources Council | Make Information Resources Council a central forum for planning and communication | Unified Information Resources Council becomes integral part of campus culture for determining strategic value and application of technology |
| 3 | Assessment: client survey and benchmarking process is in place to assess the effectiveness of the information resources areas. | Seven years' longitudinal survey data but not definable as "customer satisfaction" information | Redesign the current survey process to gather more informative data on client satisfaction; use the new information to refine support services | Continually redesign and refine survey tools to gather sound quantitative data for IT Council discussions |
| 4 | Flexibility: organizations within the institution, especially the information technology organization, are flexible and able to change rapidly in support of changing business needs. | A strength of ICS staff, but rate of change continues to increase | Review and realign positions within ICS to increase front line services, facilitate communication and collaborative work | Annual review of internal ICS reporting structures |
Contact: Scott Siddall, Information and Computing Services,
scott@siddall.info
Edited: 01-27-97